We will gladly file your insurance claim and accept assignment of benefits for most insurance companies. Benefits are estimates only. The actual claim benefits are determined when your insurance carrier receives the claim. The insurance carrier bases their benefits on their “usual and customary” charges and those may not reflect our charges. You are financially responsible at the time of services for any patient portion, co-payments, deductible amounts or non-covered treatments, as determined by your insurance carrier. Please call the office to give us your insurance information so that we can check your out-patient mental health coverage before your first visit.
Payment is due at time of service. If we are billing your insurance, you are financially responsible at the time of service for any patient portion, co-payments, deductible amounts or non-covered treatments. We accept cash, check, Visa, MasterCard.
Cancellation and No-Show Policy
An important part of your treatment process requires you to attend scheduled appointments. We have allotted this time especially for you. Because we are holding this time for you (usually a 45-50 minute appointment), we expect you to attend all sessions. We require at least one working day (Monday through Friday qualify as working days) notice to cancel or move a scheduled appointment. Cancellations or missed appointments without 24-hour notice will be charged as follows:
- 1st late cancellation or missed appointment: $50
- All subsequent late cancellations or missed appointments: $100
Exceptions may be made for emergencies or serious illness. Forgetting about the appointment, scheduling conflicts, having to stay at work, or minor aches and pains are not considered emergencies. Please respect these boundaries and call us 24 hours in advance.